SHIPPING POLICY
Free Shipping on All Orders
We’re proud to offer FREE SHIPPING on every order to the continental United States. No minimum purchase required!
Processing Time
1-2 Business Days
- We process orders within 1-2 business days after payment confirmation
- Processing begins after we verify your payment
- Business days are Monday through Friday (excluding holidays)
- You’ll receive an email when your order is being processed
Shipping Time
5-7 Business Days
- After processing, shipping takes approximately 5-7 business days
- Total delivery time: 6-9 business days from order placement
- These are estimates, not guarantees
- Actual delivery time may vary based on your location and carrier schedules
Where We Ship
Free Shipping Included:
✓ All 48 continental United States
Additional Charges Apply:
- Alaska and Hawaii
- U.S. territories (Puerto Rico, Guam, etc.)
- APO/FPO addresses
- International destinations
Need shipping outside the continental U.S.?
Contact us for a quote: contact@garagedoorlift.com or +1 (802) 868-1294
Shipping Carriers
We work with trusted carriers:
- UPS
- FedEx
- Specialized freight carriers for large equipment
We select the best carrier based on your location and product size.
Tracking Your Order
You’ll Receive:
- Tracking number via email when your order ships
- Link to track your package
- Carrier information
How to Track:
- Check your email for tracking information
- Click the tracking link or visit the carrier’s website
- Enter your tracking number
- See real-time updates on your delivery
No tracking email?
Contact us if you haven’t received tracking within 3 business days: contact@garagedoorlift.com
Delivery Details
Standard Delivery:
- Delivery to your address (curbside or loading dock for large items)
- Signature may be required
- Someone should be available to receive the package
Large Equipment Delivery:
- Freight shipments deliver to an accessible location
- Liftgate service available upon request (additional fee may apply)
- You’re responsible for moving items from the delivery point to the final installation location
- Please inspect all items before signing the delivery receipt
What If There’s a Problem?
Package Not Delivered:
- Check the tracking information
- Look around your property (carriers sometimes leave packages in safe places)
- Check with neighbors
- Contact the carrier
- If the package is lost, contact us – we’ll help resolve it
Contact us if your package doesn’t arrive within 10 business days of the estimated delivery date.
Damaged Package:
- Important: Inspect your package BEFORE signing for delivery
- Note any visible damage on the delivery receipt
- Take photos of the damage (both box and product)
- Contact us within 48 hours: contact@garagedoorlift.com or +1 (802) 868-1294
- Keep all packaging materials
We’ll arrange for a replacement or refund for damaged items.
Failed Delivery Attempts:
- Carriers typically attempt delivery 2-3 times
- You may need to pick up the package from a carrier facility
- Storage fees may apply if the package isn’t claimed
- Contact the carrier to arrange redelivery
Order Tracking and Updates
You’ll Receive Email Updates For:
- Order confirmation
- Payment received
- Order processing
- Shipment confirmation with tracking
- Delivery confirmation
Make sure your email address is correct when ordering!
Address Changes
Need to change your shipping address?
- Contact us IMMEDIATELY: contact@garagedoorlift.com or +1 (802) 868-1294
- Address changes can only be made BEFORE shipping
- Once shipped, we cannot guarantee address changes
- Fees may apply for changes after shipping
Holidays and Peak Seasons
Please Note:
- Shipping may take longer during holidays and peak seasons
- We’ll notify you of any expected delays
- Processing and delivery times are extended during:
- Thanksgiving week
- December holiday season
- Major sales events
Weather and Unexpected Delays
We understand that delays happen. We’re not responsible for delays caused by:
- Severe weather conditions
- Natural disasters
- Carrier issues beyond our control
- Customs delays (for international orders)
If your shipment is significantly delayed, contact us and we’ll do our best to help.
Installation Note
Important: Professional installation is INCLUDED in your product price at no additional cost.
- Our certified technicians will install your car lift
- Installation is coordinated after product delivery
- Our team ensures installation meets all local building codes
- We can assist with the permit process
- No hidden installation fees – it’s all included in the price you see
International Shipping
We offer international shipping on a case-by-case basis:
To Request International Shipping:
- Email: contact@garagedoorlift.com
- Phone: +1 (802) 868-1294
- We’ll provide a custom shipping quote
Please Note:
- You’re responsible for all customs fees, duties, and taxes
- Delivery times vary by destination
- International orders may have different return policies
Business Address Deliveries
Shipping to a business?
- Please provide the business name
- Include any suite or unit numbers
- Provide a phone number for the receiving location
- Note any special delivery instructions
Contact Us
Questions about shipping?
Email: contact@garagedoorlift.com
Phone: +1 (802) 868-1294
Address: 6504 Sand Pebble Ave, Tampa, FL 33637
Hours: Monday-Friday, 9:00 AM – 5:00 PM EST
