Privacy Policy
Our Commitment to Your Privacy
At Garage Door Lift LLC, we respect your privacy and are committed to protecting your personal information. This policy explains what information we collect, how we use it, and your rights regarding your data.
Company Contact Information
Company Name: Garage Door Lift LLC
Address: 6504 Sand Pebble Ave, Tampa, FL 33637
Email: contact@garagedoorlift.com
Phone: +1 (802) 868-1294
Website: garagedoorlift.com
What Information We Collect
Information You Give Us:
- Contact Information: Name, email address, phone number
- Shipping Information: Delivery address
- Billing Information: Billing address
- Payment Information: Processed securely through PayPal and Stripe (we don’t store credit card numbers)
- Order History: Products purchased and order details
- Communication Preferences: Email subscription choices
Information Collected Automatically:
- Device Information: Browser type, device type, operating system
- Usage Data: Pages visited, time spent on site, links clicked
- IP Address: Your internet protocol address
- Cookies: Small data files stored on your device (see Cookie Policy below)
How We Use Your Information
We use your information to:
- Process Your Orders: Fulfill purchases, arrange shipping, send confirmations
- Communicate With You: Order updates, shipping notifications, customer support
- Improve Our Service: Understand how customers use our website, fix problems, develop new features
- Marketing (With Your Permission): Send promotional emails about new products and special offers
- Prevent Fraud: Protect against unauthorized transactions
- Legal Compliance: Meet legal obligations and respond to legal requests
Who We Share Your Information With
We do NOT sell your personal information. We only share data with:
Service Providers:
- Payment Processors: PayPal and Stripe (to process payments securely)
- Shipping Carriers: UPS, FedEx, and freight companies (to deliver your orders)
- Email Services: To send order confirmations and updates
- Website Hosting: To keep our website running
Legal Requirements:
- When required by law or legal process
- To protect our rights and property
- To prevent fraud or criminal activity
Payment Security
Your payment information is safe:
- We use industry-standard SSL encryption
- Credit card data is processed by PCI-compliant providers (PayPal and Stripe)
- We never see or store your complete credit card numbers
- All transactions are encrypted and secure
Cookies and Tracking
What Are Cookies?
Cookies are small text files stored on your device that help us remember your preferences and understand how you use our website.
How We Use Cookies:
- Remember items in your shopping cart
- Keep you logged in (if applicable)
- Understand which pages are most popular
- Improve website performance
- Provide personalized content
Your Cookie Choices:
- You can control cookies through your browser settings
- Disabling cookies may limit some website features
- Most browsers accept cookies automatically, but you can change this setting
Your Privacy Rights
You have the right to:
- Access Your Data: Request a copy of the personal information we have about you
- Correct Your Data: Update inaccurate or incomplete information
- Delete Your Data: Request deletion of your personal information
- Opt-Out of Marketing: Unsubscribe from promotional emails anytime
- Object to Processing: Limit how we use your data in certain situations
How to Exercise Your Rights:
- Email: contact@garagedoorlift.com
- Phone: +1 (802) 868-1294
- Mail: 6504 Sand Pebble Ave, Tampa, FL 33637
We’ll respond to your request within 30 days.
Email Marketing
Our Email Practices:
- We only send promotional emails if you opt in
- Every email includes an unsubscribe link
- You can opt out anytime without affecting your orders
- We’ll always send order-related emails (confirmations, shipping updates)
To Unsubscribe:
- Click “Unsubscribe” at the bottom of any promotional email
- Email us at contact@garagedoorlift.com
- Call us at +1 (802) 868-1294
Data Security
We protect your information with:
- Secure SSL/TLS encryption
- Secure servers and databases
- Regular security assessments
- Limited employee access to personal data
- Industry-standard security practices
However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
How Long We Keep Your Data
We retain your information:
- Order Information: 7 years (for tax and legal purposes)
- Account Information: Until you request deletion
- Marketing Data: Until you unsubscribe
- Website Analytics: 26 months
Children’s Privacy
Our website is not intended for children under 13. We don’t knowingly collect information from children. If you believe we’ve collected information from a child, please contact us immediately so we can delete it.
California Privacy Rights (CCPA)
If you’re a California resident, you have additional rights:
- Right to know what personal information we collect
- Right to know if we sell or share your personal information
- Right to opt-out of the sale of personal information
- Right to deletion
- Right to non-discrimination
We do NOT sell personal information.
To exercise these rights, contact us at contact@garagedoorlift.com.
European Privacy Rights (GDPR)
If you’re in the European Economic Area, you have rights under GDPR:
- Right to access your data
- Right to rectification
- Right to erasure
- Right to restrict processing
- Right to data portability
- Right to object
- Right to withdraw consent
Contact us at contact@garagedoorlift.com to exercise these rights.
Third-Party Links
Our website may contain links to other websites. We’re not responsible for the privacy practices of these external sites. Please review their privacy policies before sharing information.
Changes to This Privacy Policy
We may update this policy periodically. When we do:
- We’ll post the new policy on this page
- We’ll update the “Last Updated” date
- For significant changes, we may email you
- Continued use of our website means you accept the changes
Questions or Concerns?
We’re here to help with any privacy questions or concerns.
Email: contact@garagedoorlift.com
Phone: +1 (802) 868-1294
Mail: 6504 Sand Pebble Ave, Tampa, FL 33637
Business Hours: Monday-Friday, 9:00 AM – 5:00 PM EST
